John Spence: Keynote

Building an Accountability Culture

One of the major factors that inhibits the growth and success of many businesses is the inability to “Execute to plan” and create a culture of accountability throughout the organization. In this session John Spence will clearly outline the specific steps necessary to create an organization of disciplined execution that is able to reliably set and achieve key business goals.

Some of the topics covered will include:

  • The nine-step process for effective execution
  • How to establish and communicate performance expectations
  • Coaching for accountability
  • How to deal with mediocrity
  • The importance of celebration and “Catching people doing things right”
  • Elements of a high-performance, results-driven team

During this session attendees will start to create specific action steps for increasing accountability and results in: Team interaction, work products and customer service delivery.