Service Bootcamp

ASMC Service Manager Boot Camp

When:
Begins on Tuesday, October 8 at 8:00am
Ends on Wednesday, October 9 at 9:30pm

 

What:
This track includes Bench Talk Live, ASMC Service Manager Peer Groups, ASMC Solution Panels, ASMC Keynote and Workshop Sessions, the AppleCare Update session and individual meetings with your AppleCare Field Rep. Also includes the ASMC Welcome Reception & BBQ and the Wednesday night Vendor Fair.

Sessions
Tools & Best Practices for Managing On-site Techs
Hands-on Workshop: Mastering The Command Line
ASMC Peer Group Selection, Orientation & Discussions
A Special ASMC Session of AppleCare BenchTalk Live
ASMC Welcome Reception & Tech Data Vendor Showcase
Remote Support: Tools & Techniques
ASMC BBQ Under the Stars
AppleCare Update
Individual Meetings with AppleCare Field Service Reps
ASMC Wednesday Night Vendor Fair
Certification Exam Sessions
ASMC Solution Panels
Proposed Topics for the Solution Panels include:
  • How to maintain 90%+ CSAT in the real world
  • Building a profitable professional services practice
  • Utilizing your time with Apple TSPS/SPS Chat
  • DeployStudio vs. NetInstall Server
  • How to stop the complaints from customers before they happen