Service Bootcamp

ASMC Service Manager Boot Camp

When:
Begins on Tuesday, May 14 at 8:00am
Ends on Wednesday, May 15 at 9:30pm

 

What:
This track includes Bench Talk Live, ASMC Service Manager Peer Groups, ASMC Solution Panels, ASMC Keynote and Workshop Sessions, the AppleCare Update session and individual meetings with your AppleCare Field Rep. Also includes the ASMC Welcome Reception & Opening Keynote and the Wednesday night Vendor Fair.

Sessions
How to Grow the Service Business You Want
Building A Growth Strategy for Your Service Business
Essential Financial Metrics for Service Managers
The Command Line Mindset for Service Diagnostics
ASMC Peer Group Selection, Orientation & Discussions
A Special ASMC Session of AppleCare BenchTalk Live
ASMC Welcome Reception & Tech Data Vendor Showcase
ASMC Dinner & Opening Keynote: Evolve or Die
AppleCare Update with Kevin Young & his team
Putting Automation to Work for Your Service Department
Individual Meetings with AppleCare Field Service Reps
ASMC Wednesday Night Vendor Fair
ASMC Solution Panels
 
Proposed Topics for the Solution Panels include:
 
  • How to maintain 90%+ CSAT in the real world.
  • Building professional services such that on-site techs can bill eight hours a day.
  • New labor Tier levels, how to handle billing going from two tiers to five tiers.
  • Service issues with Macs running Boot Camp (i.e. hard drive upgrades, data recovery)
  • How to stop the complaints from customers before they happen.