Conference Day 2 – Essentials Track

6:30 AM     ASMC Breakfast     Grand Peninsula Foyer   8:00 AM     Apple Channel Sales Update     Grand Peninsula ABCD – NOTE: Apple Reseller Personnel Only   9:00 AM     ASMC Update I     Grand Peninsula ABCD   9:30 AM     General Session BREAK     Grand Peninsula ABCD   10:00 AM   ASMC Best Practices: Growth Strategy     Grand Peninsula ABCD – MacSuperstore   10:45 AM   ASMC Best Practices: Safeware     Grand Peninsula ABCD – Springboard Media   11:00 AM   Quick Start: Managed Services     Grand Peninsula ABCD   12:00 PM   Speed Dating Lunch     Grand Peninsula Foyer   2:00 PM    ASMC Best Practices: Synchrony Consumer Finance     Grand Peninsula ABCD   2:30 PM    Vendor Presentations: GUNNAR, Uniden & Canon     Grand Peninsula ABCD   3:00 PM    AppleCare Individual Rep Meetings     Harbour A   3:15 PM     General Session BREAK     Grand Peninsula ABCD   3:30 PM    Understanding Online Privacy for Sales & Owners     Grand Peninsula ABCD   3:45 PM    How to Use Role Playing for Staff Training     Harbour B   4:15 PM    ASMC Business Improvement Groups     Grand Peninsula ABCD   5:00 PM   The Apple Way: Marketing, Merchandising & Branding     Grand Peninsula ABCD   Evening Events   6:00 PM   ASMC Vendor Fair & Raffle     Grand Peninsula DEFG Anchored by Ingram Micro (Must be present to win. One ticket redeemable per person.)   9:30 PM   ASMC After Hours Lounge     Scalini Room Ingram Micro Cinco de Mayo...

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Conference Day 4

6:30 AM     ASMC Breakfast     Grand Peninsula Foyer   7:45 AM     DriveSavers Campus Tour     Grand Peninsula Foyer Meet in Grand Peninsula Foyer at 7:45 AM. Busses leave at 8:00 AM & return at noon.   8:00 AM     The Apple Way: Marketing, Merchandising & Branding     Grand Peninsula ABCD   9:00 AM     General Session BREAK     Grand Peninsula ABCD   9:15 AM     ASMC Initiatives for the Smaller/Emerging Dealer     Grand Peninsula ABCD   10:15 AM    Best Practices: TBA     Grand Peninsula ABCD   11:30 AM    ASMC Lunch     Atrium   1:00 PM     ASMC Best Practices: Service & Services      Grand Peninsula ABCD – Mac-O-Rama   2:00 PM     Marketing Workshop: How to Tell Your Company’s Story      Grand Peninsula ABCD   Evening Events   5:00 PM    ASMC Night At the Ball Park     Offsite Dinner and a game with the World Champion San Francisco Giants at AT&T Park Buses should return by 10:30 PM   6:00 PM    ASMC Dinner And A Show     Offsite Dinner at the Stinking Rose followed by Beach Blanket Babylon Buses should return by 10:30...

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Conference Day 1

12:00 PM   ASMC Registration     Grand Peninsula Foyer   1:00 PM     DriveSavers Campus Tour Busses leave at 1:00 PM. Meet in Grand Peninsula Foyer at 12:45 PM   5:30 PM     ASMC Welcome Reception     Grand Peninsula ABCD   7:00 PM     ASMC Dinner      Grand Peninsula ABCD   8:30 PM     ASMC Opening Session     Grand Peninsula ABCD   9:00 PM     Book Club: Sci-fi – An Improvised Novel     Grand Peninsula ABCD   9:00 PM     ASMC After Hours Lounge     Grand Peninsula Foyer &...

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Conference Day 3 – Essentials Track

6:30 AM      ASMC Breakfast     Grand Peninsula Foyer   8:00 AM     ASMC Business Meeting     Grand Peninsula ABCD – NOTE: ASMC Members Only   9:00 AM     ASMC Update II      Grand Peninsula ABCD   9:45 AM     General Session BREAK      Grand Peninsula ABCD   10:00 AM   ASMC Best Practices: Online Marketing      Grand Peninsula ABCD – TD Curran   10:30 AM   ASMC Best Practices: Synchrony Financial      Grand Peninsula ABCD – SimplyMac, Tekserve   11:00 AM    Quick Start: Business Agility      Grand Peninsula ABCD   12:00 PM    ASMC Lunch      Atrium   1:00 PM      AppleCare Update      Grand Peninsula ABCD – NOTE: Apple Authorized Service Providers Only   2:00 PM     Vendor Presentations      Grand Peninsula ABCD – Watchman Monitoring, DriveSavers, X-Doria   3:00 PM     ASMC Best Practices: POS      Grand Peninsula ABCD   3:00 PM     Apple Channel Sales Individual Rep Meetings     Harbour A   3:30 PM     General Session BREAK      Grand Peninsula ABCD   3:45 PM     ASMC Best Practices: Customer Training      Grand Peninsula ABCD   4:15 PM     ASMC Marketing Program Update & SEO Overview      Grand Peninsula ABCD   5:15 PM     Explaining Technical Issues for Sales & Owners      Grand Peninsula ABCD   Evening Events   6:00 PM    ASMC Vendor Fair      Grand Peninsula DEFG   9:30 PM    ASMC After Hours Lounge & Raffle      Grand Peninsula ABCD Sponsored by Navarre (Must be present to win. One ticket redeemable per...

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Conference Day 3 – Service Track

6:30 AM     ASMC Breakfast     Grand Peninsula Foyer   8:00 AM     Explaining Technical Issues/Dealing with Emotional Customers     Harbour B   9:00 AM     Getting Started with Paid Phone Support      Harbour B   9:45 AM     Service Manager Boot Camp BREAK      Harbour B   11:00 AM    Service Pricing: Industry Norms and Best Practice Discussion      Harbour B   11:00 AM    Service Triage      Harbour B   12:00 PM    ASMC Lunch     Atrium   1:00 PM      AppleCare Update     Grand Peninsula ABCD – NOTE: Apple Authorized Service Providers Only   2:00 PM     AppleCare Special Topics     Sandpebble CD – NOTE: Apple Authorized Service Providers Only   3:00 PM     AppleCare Bench Talk Live     Sandpebble CD – NOTE: Apple Authorized Service Providers Only    Evening Events   6:00 PM     ASMC Vendor Fair     Grand Peninsula DEFG   9:30 PM     ASMC After Hours Lounge & Raffle     Grand Peninsula ABCD Sponsored by Navarre (Must be present to win. One ticket redeemable per...

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Conference Day 2 – Service Track

6:30 AM     ASMC Breakfast     Grand Peninsula Foyer   8:00 AM     Service Manager Boot Camp Orientation     Sandpebble CD   8:30 AM     Understanding Online Privacy for Technicians     Sandpebble CD   9:15 AM     Email Soup to Nuts for Technicians     Sandpebble CD   9:45 AM     DeepSpar: Software Recovery Overview Part 1     Sandpebble CD   10:30 AM   Service Manager Boot Camp BREAK     Sandpebble CD   10:45 AM   ASMC Best Practices: Safeware     Grand Peninsula ABCD – Springboard Media   11:00 AM   Quick Start: Managed Services     Grand Peninsula ABCD   12:00 PM   Speed Dating Lunch     Grand Peninsula Foyer   2:00 PM     DeepSpar: Software Recovery Overview Part 2     Sandpebble CD   2:45 PM     Service Manager Boot Camp BREAK          Sandpebble CD   3:00 PM     AppleCare Individual Rep Meetings     Harbour A   3:00 PM     DeepSpar: Hardware Imaging     Sandpebble CD   4:00 PM     DeepSpar Lab/Q&A      Sandpebble CD   4:30 PM     Intro to Help Desk      Sandpebble CD   5:00 PM     Advanced Help Desk Discussion     Harbour B   5:15 PM     PIMS for Technicians     Sandpebble CD   Evening Events   6:00 PM    ASMC Vendor Fair & Raffle Grand Peninsula DEFG Anchored by Ingram Micro (Must be present to win. One ticket redeemable per person.)   9:30 PM    ASMC After Hours Lounge Scalini Room Ingram Micro Cinco de Mayo...

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