Conference Day 3 – Service Track

6:30 AM     ASMC Breakfast     Grand Peninsula Foyer
 
8:00 AM     Explaining Technical Issues/Dealing with Emotional Customers     Harbour B
 
9:00 AM     Getting Started with Paid Phone Support      Harbour B
 
9:45 AM     Service Manager Boot Camp BREAK      Harbour B
 
11:00 AM    Service Pricing: Industry Norms and Best Practice Discussion      Harbour B
 
11:00 AM    Service Triage      Harbour B
 
12:00 PM    ASMC Lunch     Atrium
 
1:00 PM      AppleCare Update     Grand Peninsula ABCD
– NOTE: Apple Authorized Service Providers Only
 
2:00 PM     AppleCare Special Topics     Sandpebble CD
– NOTE: Apple Authorized Service Providers Only
 
3:00 PM     AppleCare Bench Talk Live     Sandpebble CD
– NOTE: Apple Authorized Service Providers Only 
 
Evening Events
 
6:00 PM     ASMC Vendor Fair     Grand Peninsula DEFG
 
9:30 PM     ASMC After Hours Lounge & Raffle     Grand Peninsula ABCD
Sponsored by Navarre
(Must be present to win. One ticket redeemable per person.)