Sessions

Book Club

Posted by on May 3, 2015 in Entertainment, sessions | Comments Off on Book Club

Book Club

Book Club: Sci-fi – An Improvised Novel

The cosmos is our playground.
Outer Space! Some say it is where life began. Some say it is where we will find our destiny. It is unquestionably a frontier of adventure, exploration, and pulpy, weird romance.

Grab your ray gun, salute your space-commander (or flip them the space-bird), and strap on your jet pack. There’s no time like the future to blast off beyond the stars — with BOOK CLUB: Sci-Fi.

About Book Club
Each month, the members of Sidestage Improv’s BOOK CLUB come together and create a live, fulllength novel from a single audience suggestion. They draw on the tone, techniques, and spirit of your favorite literary genres to deliver one of the most unique and hilarious shows in town.

Understanding Online Privacy for Technicians

Posted by on May 2, 2015 in sessions | Comments Off on Understanding Online Privacy for Technicians

Understanding Online Privacy for Technicians

Understanding Online Privacy for Technicians
– Joe Kissell (Service Track)

Most tech people know intuitively how to avoid many common threats to online privacy. You use good passwords, connect to a VPN when you’re out of the office, and encrypt sensitive data. You wouldn’t click a link in a suspicious email message, download a file from a site that’s likely to bundle malware, or use FTP on an open Wi-Fi network.
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DeepSpar: Software Recovery Overview, Part 1

Posted by on May 1, 2015 in sessions | Comments Off on DeepSpar: Software Recovery Overview, Part 1

DeepSpar: Software Recovery Overview, Part 1

Data Recovery for the IT Industry
– Andrei Shirobokov (Service Track)

A technical overview of the most common data recovery procedures currently being utilized by the IT industry. We will offer advice on improvements that can be made on the software level without investing into professional data recovery hardware.

This topic has been broken into 2 parts, this 45 minute session is part 1 of 2.

Quick Start: Managed Services

Posted by on May 1, 2015 in sessions | Comments Off on Quick Start: Managed Services

Quick Start Session to Managed IT Services

This 60 minute presentation helps solution providers better understand how to establish a solid customer base, expand their managed services’ offerings, and evaluate different pricing considerations for their company. This session dives into customer collaboration techniques and how to partner effectively. Solution providers walk away with easy-to-implement steps that elevate their business to the next level, whether they are just starting or have been offering managed services for years.

DeepSpar: Software Recovery Overview, Part 2

Posted by on Apr 30, 2015 in sessions | Comments Off on DeepSpar: Software Recovery Overview, Part 2

DeepSpar: Software Recovery Overview, Part 2

Data Recovery for the IT Industry
– Andrei Shirobokov (Service Track)

A technical overview of the most common data recovery procedures currently being utilized by the IT industry. We will offer advice on improvements that can be made on the software level without investing into professional data recovery hardware.

This topic has been broken into 2 parts, this 45 minute session is part 2 of 2.

Understanding Online Privacy for Sales

Posted by on Apr 30, 2015 in sessions | Comments Off on Understanding Online Privacy for Sales

Understanding Online Privacy for Sales

Understanding Online Privacy for Sales & Owners
– Joe Kissell (Essentials Track)

You want to protect the privacy of your customer information, financial records, and other confidential business data, especially as it travels across the Internet. You also want to help your customers make smart choices about protecting their own privacy online. Privacy threats and the measures to deal with them vary according to one’s risk level, but learning general principles of online privacy can help you take and recommend appropriate steps.
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DeepSpar: Hardware Imaging

Posted by on Apr 30, 2015 in sessions | Comments Off on DeepSpar: Hardware Imaging

DeepSpar: Hardware Imaging

Introduction to Data Recovery Equipment
– Andrei Shirobokov (Service Track)

In this session we will talk about the first steps that IT service providers can take to bring more recoveries in-house. We will talk about hardware disk imaging, PCB swaps, and a few simple repairs which can be performed without specialized training.

Role Playing Tools for Staff Development

Posted by on Apr 30, 2015 in sessions | Comments Off on Role Playing Tools for Staff Development

Role Playing Tools for Staff Development

Role Playing Tools for Staff Development with Mike McFarland & Charles Webber, Sidestage Improv. (Essentials Track)

In this workshop session you will learn some simple improv games and techniques that you can use to help you communicate important concepts to your staff in a way that resonates and has emotional impact.
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The Apple Way – Marketing, Merchandising, and Branding

Posted by on Apr 28, 2015 in sessions | Comments Off on The Apple Way – Marketing, Merchandising, and Branding

The elusive brand…we all understand the importance of a well articulated brand and merchandising, but few companies actually achieve this. Tish Rentillo, Sr. Marketing Manager from Apple Inc., discusses the important considerations for the crafting and execution of your brand, marketing, and merchandising.

Explaining Technical Issues for Service

Posted by on Apr 28, 2015 in sessions | Comments Off on Explaining Technical Issues for Service

Explaining Technical Issues for Service

Explaining Technical Issues for Service
– Joe Kissell (Service Track)

You know way more about tech than most consumers. You want to help your customers solve problems, but also give them enough information to help themselves and become smarter, more effective users. That’s challenging when they lack the background, concepts, and terminology that are second-nature to you (and sometimes don’t even want to know anything).
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Quick Start: Business Agility

Posted by on Apr 27, 2015 in sessions | Comments Off on Quick Start: Business Agility

Quick Start Session to Business Agility

Are you planning for the future of your business? Are you able to adapt to volatile market changes and successfully transform your business quickly and efficiently? This 60-minute Quick Start session gives you the tools you need to stay relevant in an ever-changing industry. Attendees gain a better understanding of IT market dynamics, while learning how to evaluate market developments and how those dynamics affect business strategy. This session also helps you identify trends in business performance that may signal the need for change while giving tips on how to handle those changes.

Explaining Technical Issues for Sales

Posted by on Apr 14, 2015 in sessions | Comments Off on Explaining Technical Issues for Sales

Explaining Technical Issues for Sales

Explaining Technical Issues for Sales & Owners
– Joe Kissell (Essentials Track)

Understanding how something works and being able to explain that to someone who doesn’t are two different things. Have you ever gotten stuck trying to get someone to grasp the distinctions between USB 2 and USB 3, or Thunderbolt and Mini DisplayPort, or 802.11n and 802.11ac? How do you get customers to care about the things that matter, and ignore the things that don’t?
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How to Tell Your Company’s Story

Posted by on Apr 4, 2015 in sessions | Comments Off on How to Tell Your Company’s Story

How to Tell Your Company’s Story

How to Tell Your Company’s Story
– Matthew Jent (Essentials Track)

Beginning with an Interactive Story Structure Exercise, Matthew will analyze Stories vs. Facts. This exercise will get you thinking about:

  • Facts relay a series of events. Facts are math.
    Stories help us understand what those facts actually mean.
  • Being told something is important doesn’t make it important. But if your audience gets caught up in a story – they will internalize why it is important to them.

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